At the end of last year, the Klee Associates team was pleased to welcome Jocelyn Hayes to our growing mix. Jocelyn will be serving as our Director of Consulting and Training for SAPtips. We’re delighted to have Jocelyn on board and would like to introduce our newest member to you!

Jocelyn brings over ten years of solid SAP experience to this role, plus a great deal of passion and enthusiasm. She truly enjoys the challenge of solving problems creatively and collaboratively. Jocelyn began her ERP career as part of an SAP implementation team for IBM. As the project transitioned from implementation to “go live”, to support, she realized she thrived on the technical challenges presented in implementation, and chose to pursue a career along this path. She is a proven turnaround specialist who has fulfilled strategic roles in numerous successful implementations, whether teamed with respected firms such as KPMG and Bearing Point, or as an independent consultant.

Jocelyn’s specialty is in Logistics, where her depth of experience runs from resolving issues with MM, SD, and Logistics Execution to leading a CRM Business Process-Reengineering project. Recently, she developed ESA Roadmaps using NetWeaver™ tools, including Visual Composer, XI, Enterprise Portal, Adobe Forms, and BI.

Our clients will discover, as we have, that Jocelyn excels as a consultative relationship builder – highly effective in cultivating and maintaining positive partnerships across all levels. Having acted both in the role of consultant and client, she knows the challenges of scoping the initiative, defining team member roles, identifying the associated skill sets, and stretching the project budget to support it all. We’re sure you’ll benefit from this dual experience as well! For more information on our SAPtips Consulting Practice, visit www.SAPtips.com/Consulting.asp.

For SAPtips training, Jocelyn plans to be closely involved in terms of content planning and instructor selection; she stresses that our onsite classes are not just “out of the box”, but rather are truly customized to the client’s specific objectives and environment and utilize Mastery Level consultants instead of professional trainers. While off-site training cannot be customized to the same degree, Jocelyn plans to solicit each attendee’s objectives through a pre-class questionnaire. The result: course that is general enough to serve a variety of industries and participant levels, while specific enough to satisfy each participant’s objectives. For more information on our SAPtips Training Practice, visit www.SAPtips.com/Training.asp.

“We want to acknowledge that SAPtips is not a huge consulting firm”, says Jocelyn. “We understand the challenges of the Small to Medium Enterprise when implementing, supporting, or enhancing their SAP environment. We feel that SAPtips is uniquely qualified to provide the best possible solution for the money.” If you have a consulting or training need, or even just a question for Jocelyn, you can contact her by phone at 877.832.2594 ext 122 or by email at Jocelyn.Hayes@ERPtips.com. She looks forward to working with you to match our Mastery Level consultants to your training and consulting requirements.