We all know that a successful SAP implementation is based on two key elements: systems and people. Without a doubt, proper planning and configuration are critical to the success of SAP software in the new environment. However, the most effective system in the world will fail without well-trained users who “buy in” to the change.

You already know that SAPtips stands ready to help fill your consulting and implementation-level training needs, but did you know that we also offer documentation and end-user training services? We provide everything from simple hard-copy documentation to online or web-based documentation. We also offer services ranging from module-based training courses, to full-scale management and development of your training project; and everything in between. 

End-User Documentation

Let us develop the materials your users will need for working with SAP, whether it is a task-based User Guide, Online Help, or simple Quick Reference Cards. We can develop the tools to fill the gaps between configuration and implementation.

Training Courses

Whether preparing for go-live or training new hires, we have individual courses that prepare your staff for their roles in SAP. Our training is task-oriented; focused on equipping staff in each role to perform all of their system tasks.

SAPtips offers you several options to address your training needs.

• As part of the implementation of new functionality resulting from upgrades and adding new modules.
• As part of a broader process improvement/re-implementation of key functionality (see our consulting page).
• Staff turnover.
• You may have our skilled SAP courseware developers work with you to develop a customized class and supporting documentation that addresses your specific configuration.
• You may choose to have our seasoned instructors deliver the training, or teach key staff members to train your employees.
• Or we can team up with your key staff members and teach the end-users together.

If you would like to discuss your training needs, email Training@SAPtips.com.

Training Project Management

We are proud to have some of the finest SAP trainers in the country. Our training group has worked on multi-million dollar projects across North America. Let us take the headaches of training off your hands so that you can focus on configuration and testing.  

Following are elements of a training project that we can deliver: 

Planning the Project

We will meet with your key staff members and implementation team to determine your training needs and will work together to craft a project plan.

• Assessment

• Interviews with department managers to identify roles/modules to be taught

• Conduct a Skills Gap Analysis to determine what skills each employee will need to learn to perform his role

• Review findings with management to determine optimal training approach and develop the Training Plan

• Outside training needs (for entry-level skills such as Introduction to Windows)

• Inside training needs
  

• Training Plan
  The Training Plan lays out the approach for the overall training project. This includes:

• Matrix of employees to be trained/tasks to learn

• Approach – Instructor-led, Self-paced, Web-based, etc.

• Curriculum Plan
  The Curriculum Plan identifies all of the courses that need to be developed. It includes:

• Course descriptions

• Course delivery media

• Course structure/prototype

• Courseware Development (Instructor Guides, Participant Guides)

• Collateral materials – Slides, transparencies, quick reference cards

• Training client instance (to support labs)

• Train-the-trainer courses

• Pilot courses (for new trainers)

• Training delivery method

• Training evaluation plan

Conducting the Project

• Prototype development

• Once approved, courseware development can begin

• Courseware development and test

• Instructor Guides

• Participant Guides

• Collateral material development and test

• Develop the training client

• Deliver “Train the Trainer” courses

• Trainers conduct pilot class

• Roll-out first phase of training

Wrapping-up the Project

• Review Instructor and Participant evaluations and alter courses as needed

• Hand-off training project to client staff

If you would like to discuss your training needs, email Training@SAPtips.com.